How to pay your rent
Paying your rent is your responsibility. Your rent is due in advance and your account should always be in credit by at least one week (or one month if you have a monthly tenancy). There are six easy ways to pay your rent:
1. Your customer account
2. Direct Debit
A direct debit means your rent is paid direct to us from your bank account. If your rent changes, your payments change automatically. Call us on 0300 111 7000 to arrange a direct debit.
3. Online at allpayments.net
Simply visit allpayments.net and follow the on-screen instructions. You will need your payment card, a debit or credit card and an email address. If you need a payment card, please call Customer First on 0300 111 7000 on weekdays between 8am and 6pm.
4. At a shop using PayPoint
Use your Payment Card at any Post Office or shop displaying the PayPoint logo. If you need a payment card, please call Customer First on 0300 111 7000 on weekdays between 8am and 6pm.
Call AllPay on 0844 557 8321 24 hours a day, seven days a week (calls cost 7p per minute). You will need your payment card handy. You can also call us on 0300 111 7000 on weekdays between 8am and 6pm. If you need a payment card, please call Customer First on 0300 111 7000.
Following best practice, Accord will no longer ask for tenants to read out your card details over the phone. Instead you will now be asked to type your card details in using your keypad on your phone. From 1st February 2021, when you call our Customer First team to pay your rent you will be asked to type your card details on your keypad rather than speaking aloud to our team member. This gives you extra security and peace of mind by ensuring that your card payment details cannot be overheard or be recorded as part of our standard monitoring.
As an added extra level of security, AllPay will also change the tone on the numbers to ensure that your card details cannot be recognised that way. This is all to ensure increased security and confidence in paying your rent over the phone to Accord.
6. By post
You can send us a cheque. Do not send cash in the post. Please make cheques payable to Accord Housing Association.