Update your Rent Charges on your Universal Credit Journal

Update your Rent Charges on your Universal Credit Journal
Please make sure that you have updated your online journal with the details of your new rent charges or your claim may be suspended if this is not actioned.

You will need to advise the DWP that your rent has changed. Kindly check your on-line journal frequently as you should receive a ‘to-do’ on your online journal with regards to this. For more information, we have provided a step-by-step guide to assist you:

Log into your online Universal Credit account on or just after the date your rent changes. (If there are any difficulties accessing your online journal, you will need to get in touch with Universal Credit on telephone number 0800 328 5644 straight away. The lead/main claimant will need to report the change online if you are on a joint Universal Credit claim). Once you have logged into your online journal, follow these steps:

Step 1: Select the 'HOME' option at the top left hand side of the page, then choose the option to 'Report a Change'.

Step 2: Scroll down and click on the 'Where you live and what it costs' option.

Step 3: You will then be asked a number of questions and these include:

  • What has changed? Select ‘something else’
  • When did this change happen? Input the date of the change
  • Do you have Housing Costs? Select ‘Yes’
  • Where do you live now? Select ‘housing association’’
  • Confirm your property address

Step 4: The next few questions are really important as it asks for your new rent charges from that date. This can be found on the rent review letter that you have received from us. If you’re unsure of the amounts to include contact your Housing Officer or call 0300 111 7000. The next part of this step will ask you to confirm Accord Housing Association as your landlord, so please input 0300 111 7000 as the contact telephone number and customerfirst@accordgroup.org.uk as the email address when prompted.

Step 5: Once you have submitted the change check your online journal to ensure that the record of this is showing. Your online journal can be retrieved by selecting the option on the top right-hand side of the home page.

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