Progress of Scrutiny & Complaints Panels

Your opinion matters

Accord has a range of engagement opportunities for you to consider.

Our opportunities are flexible in approach and can fit around your schedule and availability.

Over the past 12 months the Engagement Team has been supporting residents in forming two Panels - The Complaints & Communication Panel and The Scrutiny Panel.

These two panels consist of groups of residents who act as a designated person as part of the complaints process. Part of this role is to scrutinise and support Accord to continually learn from, and improve the complaints process.

These panels also look at communication methods to ensure that they are relevant, customer focused and customer friendly.

The Scrutiny Panel has a formal role in influencing performance and service delivery by scrutinising the work we do. It helps to drive continuous improvement. The next aim of the Scrutiny Panel will be to begin looking at elements of the repairs service. 

The Scrutiny Panel and The Complaints & Communication Panel are both independent, resident led groups that hold Accord to account on behalf of residents.

The Engagement Team also supports Resident Groups, existing groups and ones that are in development – we aim not to lead these, but to enable and empower residents to work together to improve neighbourhoods.

Accord also supports a network of Community Champions who report to the Engagement Team on a range of local subjects including local services and environmental issues.

Accord residents have also attended numerous events where they have had opportunities to speak to Housing Ministers, Councillors and leaders from local, regional and national housing groups and campaigns.

If you are interested in any of the above opportunities or would like to join our communication database, so we can reach out to you when something relevant is happening, please email or telephone Peter Helly on 07971 585039 for an informal chat.