Get your Home Ready for Christmas

With Christmas Day fast approaching, we want to help you make sure your home is in ship-shape so you’re ready to enjoy the festive break.

There are a number of things you can do in your home to make sure your property is running efficiently and avoid things escalating in to an emergency, such as locating your stop tap, knowing where your fuse box is, replacing light bulbs and fixing broken tiles.

To help you with some of these tasks, please take a few minutes to look at our website to see some short video tutorials to help you with the repairs that are your responsibility as general needs tenants, such as fixing leaks, unblocking toilets and replacing fuses:

Christmas opening hours

Our Customer First contact centre will close on the afternoon of Christmas Eve and will reopen at 8am on January 2, 2020. New routine repairs will not be dealt with during the Christmas break, as we will be operating an emergency only service.

If you have an emergency during this period please call 0300 111 7000 and you will be directed to Accord’s out-of-hours service.

Once we return after the festive break, we expect to be busier than usual, so please bear this in mind when calling us in early January – we will have additional staff on hand so that we can respond as quickly as possible. If you are calling about follow on work relating to an emergency we have attended during the festive period, please be aware that updates on this will be available from 6th January onwards.

What counts as an emergency?

An emergency repair is work required to remove immediate danger from your home, or to protect your property against serious damage.

The easiest way to report a routine repair ahead of Christmas is by using your online Customer Account. Every general needs customer has one; you just need to activate it to use it. Once you’re set up, you can get in touch with us anytime, anywhere using your smartphone, tablet or PC to report repairs and pay your rent. Simply call us on 0300 111 7000 to activate your account, then visit:

Please note: If you are a customer living in one of Accord’s Care & Support properties your responsibilities may be slightly different, so please ask a member of staff if you are unsure if these responsibilities apply to you.