Christmas hours

Our Customer First contact centre will close on the afternoon of Christmas Eve and will reopen at 8am on Monday January 4, 2021.


New routine repairs will not be dealt with during the Christmas break, as we will be operating an emergency-only service.
Emergencies

If you have an emergency during this period please call 0300 111 7000 and you will be directed to Accord’s out-of-hours service.

What counts as an emergency?
  • Where urgent action is required to prevent serious risk to health and safety, or major damage to the structure of a property.
  • When reported, we will ask detailed questions to ensure the repair is a genuine emergency.
  • Wherever possible, the completion of an Out of Hours emergency repair will be deferred to the next working day

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