Welcome to the latest edition of Accord's customer magazine, Our House

We hope you find the following articles useful and informative. They include an update on the new Universal Credit system that is being rolled out, as well as information about our repairs schedule.

Please do take a moment to familiarise yourself with our >Christmas hours. As our Customer First contact centre will be closed over the Christmas period, until 4th January, we will only be taking emergency calls during this time. The article contains useful information about what is classed as an emergency.


As Christmas is now just days away we would like to take the opportunity to wish you all the very best for the festive season.

2020 has been a particularly difficult and challenging year for many of us. As the weather gets colder, do look after yourselves and look out for your vulnerable neighbours.

Wishing you all the very best for a safe, secure and peaceful year to come.

If you have any suggestions for articles you would like including in the future, please >email the editorial team.

In this issue:


Get your home ready for winter

Top tips for fire safety in your home


Christmas hours

When and how to contact us over the festive period


Stay Well This Winter

Our advice for a healthy, happy season


Universal Credit advice

Updated advice about welfare payments


Repairs update

An update on our service


Tenant Engagement

Get involved in your local community!


Improve your digital skills

Need help getting online? We've got you covered


Merger update

An update on the latest news


Is it Covid?

How to tell if you have the virus and what to do next


Complaint handling assessment

Download our latest self-assessment report