Contact us

Call us

You can call us on 0300 111 7000 between 8am and 8pm, Monday to Friday.

This number is also available for emergencies out of hours (8pm to 8am) every day, including weekends.

Email

You can email us at customerfirst@accordgroup.org.uk or click here to send a question, comment or complaint.

Visit or write:

Accord Group
178 Birmingham Road
West Bromwich
West Midlands
B70 6QG

Our office opening hours are 9am to 5pm, Monday to Friday. 

Fax

You can send a fax to us on 0300 111 7001.

Text Phone

You can also contact us via a text phone by dialling 18001 and then 0300 111 7000 to be connected. There are no additional charges; however, the duration of the call may be longer.

Language translation services

We can handle enquiries in 170 different languages. Please give the call advisor your request for the translation service when you call.

Call charges

Mobile phones: calls to 0300 111 7000 are charged at standard landline rates. Calls are free if callers have ‘free inclusive minutes’ as part of their package.

Landlines: calls are charged at the standard local rate for those dialling from 0121 locations and the standard national rates from elsewhere, e.g. 01922. Free local/national calls included in rental packages also apply when calling on the Customer First number 0300 111 7000.